Return & Refund Policy

At PawLove by D Diamond, we want you and your pet to be happy with every purchase.

We have a 30-day policy, which means you have 30 days after receiving your item to contact us regarding an issue with your order.

To request assistance, please contact us at:

ddiamond.official.co@gmail.com

Please include your order number, a description of the issue, and photos if applicable.

Eligible Returns, Replacements & Refunds

We may offer a replacement, store credit, partial refund, or full refund if:

• The item arrives damaged.
• The item arrives defective or has a manufacturing fault.
• You receive the wrong item.
• The product received is significantly different from the item ordered.

Please inspect your order upon arrival and contact us within 7 days of delivery if there is a problem.

Returns Not Accepted

To keep prices affordable and maintain efficient fulfillment, we do not accept returns, exchanges, or refunds for:

• Change of mind.
• Ordering the wrong size.
• Ordering the wrong color, style, or variation.
• Personal preference or dissatisfaction after use.
• Incorrect shipping information provided by the customer.
• Failure to read product descriptions, dimensions, or specifications before purchase.
• Normal wear and tear.

Please carefully review product details before placing your order.

Non-Returnable Items

Certain types of products cannot be returned, including:

• Personalized or custom-made items.
• Gift cards.
• Clearance or sale items.
• Perishable goods (where applicable).
• Products that have been used, washed, damaged, or altered after delivery.

If you have questions about a specific product, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If your item qualifies for a replacement due to damage, defect, or an order fulfillment error, we will arrange a replacement at no additional cost.

Return Process

If your return request is approved, we will provide instructions on the next steps.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

European Union Customers

If your order is delivered to a country within the European Union, you may have additional consumer rights under applicable law, including a 14-day cooling-off period where required by law.

These rights apply only where legally required and do not affect the exclusions listed above where permitted by law.

Refunds

Once we have reviewed your claim, we will notify you whether your refund request has been approved.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow up to 10 business days for the refund to appear in your account after approval, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

ddiamond.official.co@gmail.com