Shipping policy
Shipping Policy
Last updated: July 2026
At PawLove by D Diamond, we are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
During periods of high demand, processing times may be slightly longer.
Estimated Shipping Times
Australia
- Estimated delivery: 7–15 business days
United States
- Estimated delivery: 7–15 business days
Other Countries
- Delivery times may vary depending on destination and local customs procedures.
Please note that shipping times are estimates and are not guaranteed.
Order Tracking
Tracking information will be provided when available.
Once your order has been shipped, you will receive an email with tracking details.
Shipping Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Customs inspections
- Weather conditions
- Carrier delays
- Public holidays
- High shipping volumes
- Events outside our control
PawLove by D Diamond is not responsible for delays caused by third-party shipping carriers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may be unable to make changes.
Additional shipping charges may apply if a package is returned due to an incorrect address.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the product and packaging.
If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Contact Us
If you have any questions regarding your shipment, please contact us:
